In Partnership.
We consider customer relations as partnerships. And in partnerships, there must be mutual confidence. Only so is it possible that challenging situations lead to solutions and all those involved are satisfied with regard to achievement of their aims. This approach results in intensive customer care. In order that you consider your aims to be achieved, we would be happy to have served you in partnership.
Lets take the example of the processing of an incentive travel event for your senior employees. A task, which apart from the concept and the creative idea, requires above all the know-how of your partner, who keeps calm even in the often extensive processing phase. This is where you need the competency of a good service provider. But you also need a partner you can trust. It involves, in fact, the care of the most important resources - your staff. In order that an incentive travel event achieves the sustainable result, which was worth the money.
You can require partnership care, of course, in all our services. For instance with regard to the refund of VAT, for which you have paid too much when abroad. Here it is important to utilise all contacts and demand efficient and fast service, when it is possible. And that is more often the case than many customers think. Companies often wish simply to avoid the bureaucratic complexity connected with an application.
You have presently the chance to demand refund of VAT you have paid in over 20 countries. You should not let this chance slip away. Especially considering you pay a fee only when a case succeeds. That is exactly what we understand by a partnership agreement.
With the same kind of understanding we take care of the frequent flyers among our clientele. This is done by means of a framework agreement with GLOBAL FLIGHT management. This agreement offers our customers the opportunity to utilise frequent flyer programmes efficiently in the interests of their company. Presently there are about 120 programmes of this kind and they should be used correctly. We would be happy to advise you on this important subject.
We take partnership seriously – try us.
